What Distinguishes ACQURA
Acqura’s expertise in the mortgage industry provides an end-to-end solution for financial institutions seeking high-touch servicing, asset management/disposition, and debt recovery solutions. Mortgage and financial management expertise, combined with a business philosophy committed to performance, innovation and best-of-class practices, is the driving force behind Acqura. It is this commitment that has allowed Acqura to eliminate legacy issues and provides you with flexibility and the promise of increased returns offered through the employment of our proprietary technology. This, combined with Acqura’s proven investigative knowledge and risk adverse methodologies creates the ability to generate revenue out of “no contact” and skipped borrowers.
Technology
- Proprietary scalable viable loan collection system used to operate three integrated call centers:
- Sophisticated rules based queue management
- Best Time to Call, intelligent account routing and FDCPA compliant
- Borrower Grading Score – Risk based account management functionality
- Robust reporting
- Secure, on-line customer access
- Tied directly to support modules and key systems
- Proprietary support modules and default recovery system
- Automated Loan boarding and QC
- Customer service and document tracking
- Default, foreclosure and claim management modules
- Finance and automated investor reporting
- Lockbox processing
- Integrated pay-by-phone
Client Relationship & Implementation
- Produce High Touch Situations for our Clients
- Monthly Q&A with our servicing team
- Portfolio and Collection Effort Review
- Provide Issue Tracking Log
- Investor Reporting / Billing Review
- SLA and Score card Updates
- Setting Conditions of Satisfaction
- Produce SLA’s that are meaningful and make sense for both parties
- Data Transmission / General Requirements
- Customer Notification
- Coordinate Files
- Investor/ Client remittance and reporting schedules
