Strategic Recovery Group, LLC, doing business as Acqura Loan Services and Go Financial Solutions, has relationships with many types of financial services providers including insurance companies, banks, consumer finance companies and mortgage companies. As a financial services provider, we have placed the highest value on the information you share with us, and we are committed to protecting your privacy.
Our Consumer Privacy
Our Notice tells you the kind of information we collect about you, with whom we share it, and how we protect it responsibly. Our Notice applies to current and former customers. The examples that you will find throughout this Notice are for purposes of illustration only and should not be considered a complete description of our information practices. For example, we may not collect or disclose all of the categories of information described in this Notice in every transaction. In addition, we may not collect or disclose all of the categories of information described in this Notice in every transaction.
Categories of Information We May Collect
We may collect the following categories of information about you:
- Information we receive from you on applications, or other forms and other oral, written, or electronic communications, such as your name, address, social security number, assets and income
- Information about your transactions with us or other companies, such as transaction history, policy coverage, premiums, payment history and claims history;
- Information collected from our Internet web sites, such as information you provide to us and information necessary to manage your online session with us;
- Information about your transaction, including the identity of the real property that you are selling, purchasing or financing; and
- When we provide settlement services, we may receive information from third parties, including appraisals, loan applications, credit reports, land surveys, loan and escrow account balances, and bank account numbers to facilitate the transaction.
Disclosure of Information to Third Parties
We do not disclose information about you to companies outside of the Strategic Recovery Group Family, except as required or permitted by law. For example, we may disclose information about you to third parties to assist us in servicing your loan(s) or account(s) with us, to government entities in response to subpoenas or other governmental information requests, and to credit bureaus. In addition, we may disclose the information we collect about you described above to companies that perform marketing services on our behalf and to financial institutions for the purpose of jointly offering financial products and services to you. You may direct us not to share this information by calling Strategic Recovery Group, LLC at 1-866-660-5840 between the hours of 8:00 a.m. and 7:00 p.m., CST, Monday through Friday. We will process your request as soon as we reasonably can. If you have already directed us not to share, you do not need to opt out again/
How to Review and Correct Your Personal Information
Under applicable law, you may request to see the personal information about you in our records except for certain documents related to claims and lawsuits. We may direct you to a consumer reporting agency to obtain certain consumer report information. If you believe that the personal information we have about you in our records is incomplete or inaccurate, please let us know at once, and we will investigate and correct any errors that we find.
Our Security Procedures
We maintain physical, electronic, and procedural safeguards that comply with federal guidelines to safeguard consumer information. Our employees are bound by our Codes of Ethics and policies to access consumer information only for legitimate business purposes and to keep information about you confidential.
Our Privacy Protections
You may have other privacy protections under some state laws. We will comply with applicable state laws as to information about you. For example, certain state laws may require us to provide you with an additional notice.
We will not use or share personally identifiable medical information for any purpose other than the administration of your account, policy or claim unless otherwise required or permitted by law.
Our Commitment
We will continue to maintain our dedication to protecting your privacy. If you have questions concerning our Notice, you may call Strategic Recovery Group, LLC at 1-866-660-5840 between the hours of 8:00 a.m. and 7:00 p.m., CST, Monday through Friday.
